Print and Cut problem in v1.9.0 solved

[Holmes-made]

After reporting the problem as suggested they have sent me v1.9.1 and it seems to have solved the problem!
Hope it hasn't created other problems but at least p and c is sorted!
Sue

[DJG]

They sent me that one too

[SylviaF]

I also reported probs with print and cut and they sent me v1.9.1 - it seems to be working perfectly now thank goodness!

[Lucille]

Is the link available for 1.9.1 or have they asked it be kept secret?

[DJG]

Here's the link for PC and Mac Lucille. I was told to unistall 1.9.0 restart my PC then install 1.9.1



PC - http://aspexsoftware.cachefly.net/in...dio_V1.9.1.exe
Mac - http://aspexsoftware.cachefly.net/in...dio_V1.9.1.dmg

[mininova]

well i downloaded v 1.9.1 and now i can't even print anything

[BathBelle]

Neither can I, so I'm getting rid of it now as at the moment I'm printing more from Studio than I am cutting.

This is the message I get

Ruth

[BathBelle]

I've re-installed 1.9 and can print again.

ruth

[ed dawson]

I installed 1.9.1 and after reading concern over print output thought I'd better check. Mine is printing normally, as it did with 1.7.1 and 1.9.0.. I think we should all check for ourselves before booting out the new software.

[DJG]

Just a thought Ellen and Ruth you did uninstall the version you already had, restart your computer then install 1.9.1 making sure it was the right link( ie PC or Mac) didn't you? If you did it's very strange that you can't print with it

[BathBelle]

Yes Doreen, I did exactly what you said in your post, I have to say 1.9.1 installed very quickly compared to when I re-installed 1.9.

Ruth

[mininova]

Just a thought Ellen and Ruth you did uninstall the version you already had, restart your computer then install 1.9.1 making sure it was the right link( ie PC or Mac) didn't you? If you did it's very strange that you can't print with it

yes ,i did all of that.i have just had an email with the latest version ,but it still wont print

[mininova]

Neither can I, so I'm getting rid of it now as at the moment I'm printing more from Studio than I am cutting.

This is the message I get

Ruth

i get the same message,but can't send the error report.

[BathBelle]

I clicked the send error report button and I think it went. Will email them tonight when I am not meant to be working!

Ruth

[DJG]

When they sent me the link to 1.9.1 I downloaded it but when I went to install it over top of the previous version ( there was no mention about uninstalling 1.9 first) it said a newer version was already installed and I had to exit the programme. I contacted Support again and this is what they said
"We are truly sorry. You may need to uninstall the previous version prior to being able to install this version. Please let us know if you require assistance with uninstalling the previous version ".

Thanks,

The Silhouette Support Team

It does seem weird that different people get different results with different versions