Silhouette Cameo blades

[Jandis]

There are many comments about the Silhouette ratchet blade but they all seem to be a couple of years old.
I have just purchased a cameo and my blade failed after two weeks. A call to Graphtec responded with an insistence that ther are no problems. So I persevered until it gave out and it was the returned and subsequently replaced.
Now my second one is on the way back as that too has failed.
Are others still having problems?
In the US there is an alternative blade but it seems they do not ship overseas. It is a ratchet type but the blade can be replaced.
For more information look up "SGS Silhouette Metal Blade Holder"

[DJG]

Welcome to the forum. As far as I'm aware the Cameo blade has only been available in the UK for a few months (since the Cameo machine came out I believe). The metal blade holders are too heavy for the Cameo and could invalidate your warranty

[Lucille]

There are many comments about the Silhouette ratchet blade but they all seem to be a couple of years old.

Strange that your finding post that are 2 years old, this blade only came on the market with the machine in November 2011?

[Jandis]

I said the post were 2007.
being new to this forum I saw this date beside a name but now realise that it was the posters date of joining - so these are recent posts and ARE RELEVANT.

[SylviaF]

There are many comments about the Silhouette ratchet blade but they all seem to be a couple of years old.
I have just purchased a cameo and my blade failed after two weeks. A call to Graphtec responded with an insistence that ther are no problems. So I persevered until it gave out and it was the returned and subsequently replaced.
Now my second one is on the way back as that too has failed.
Are others still having problems?
In the US there is an alternative blade but it seems they do not ship overseas. It is a ratchet type but the blade can be replaced.
For more information look up "SGS Silhouette Metal Blade Holder"

Yes, problems with the ratchet blade have been experienced by some of us, but Graphtec who have an excellent customer service are genuinely trying to sort this out and I guess we just have to be patient. I would not be tempted to use a metal blade holder because it is too heavy for the machine and could invalidate your warranty.

[Susie.A]

Easy mistake to make Jandis when you are new. I don't have the Cameo so haven't had this problem, hope you get it sorted.

[Fuschia]

Hello and welcome to the forum Jandis.

[Jandis]

I take the point about Graphtecs service and anything I have ordered have arrived swiftly and no excess charges for post.
BUT if they are genuinely trying to sort out the cutting blade problem, why not just say "we accept there is a problem and we will sort it" instead of seeming to deny that there is a problem,
It seems to me that it will it will not go away until it is openly recognised.
I just wonder how many sales are lost due to this - I know at least one.
That is it Lucille, I have had my say and will now shut up.